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It was joined by a second unit for our other car, a Tom Tom 1535 Top Gear edition at the end of 2011. All was well with both units until I decided in May that I should heed the reminders that both where giving me, to update my maps. I had trouble getting either unit seen by my Mac or PC laptops.As it turned out, the Tom Tom XL required use of Tom Tom Home software; the Tom Tom 1535 used a web-based updated.
For all of you Tom Tom owners feeling lost out there, come along. Back in 2010, I tried to update my then two-year-old Tom Tom 920.Apparently, things are confused on Tom Tom's back-end because I have two different accounts, and something might not be linked right.Of course, if Tom Tom allowed people with multiple devices to have a single account to manage all of those, this might have been avoided.They also often don't come back sounding like people on the other end have a full command of English.Consider this other part of the response I got: Please attach the Proof of Purchase (invoice copy) of GO LIVE 1535 device in .pdf, .bmp, or file, showing the date of the purchase, the model and the dollar amount to this incident by following the steps provided in the link following.